FREQUENTLY ASKED QUESTIONS

We’re always here to lend a paw! If you can’t find the answer you’re looking for, feel free to email us at hello@pawmigo.co or use the contact form below and we’ll get back to you faster than you can say “good boy!”

Shipping

Domestic orders typically arrive within 3-5 business days via Standard/Free Shipping or 2-3 business days with Expedited Shipping. Please allow 1-2 business days for processing in addition to the shipping timelines above. You can track your order anytime on our site or reach out to us at hello@pawmigo.co if you have any questions!

All orders over $50 ship free! For orders under $50, we offer a flat rate shipping of $5.

You can check the status of your order anytime right here on our site. If your package seems to have gone MIA, reach out to us at hello@pawmigo.co and we’ll help track it down.

Yes, we ship worldwide! International shipping costs and delivery times vary by country, but it usually takes 7-21 business days for orders to arrive once they leave our warehouse. Please note that any additional duties, taxes, or fees are not covered by Pawmigo.

Your country may charge customs or import duties that we don’t cover, so please keep that in mind when ordering. Unfortunately, we won’t be able to re-ship or refund orders returned to us due to unpaid duties or fees.

Returns & Exchanges

We don’t currently offer free return shipping labels. But if the return is due to a mistake on our end—like a damaged, defective, or incorrect item—we’ll make it right at no cost to you. Just email us at hello@pawmigo.co and we’ll take care of it!

Shoot us an email at hello@pawmigo.co with your order number and a photo of what you received, and we’ll sort it out ASAP.

Send us an email with your order number and a photo of the item to hello@pawmigo.co, and we’ll replace it or issue a refund.

Sizing

To find your pup’s perfect fit, measure around their neck and the widest part of their chest (just behind the front legs). Compare these measurements to our Sizing Chart. Keep in mind that weight ranges are just guidelines—always go by neck and chest measurements for the best fit!

Care

Most of our products are washable. Check each product listing for care instructions.

Reversible Harness

Check out our step-by-step video here to see how it’s done! It’s a quick flip, and voilà—two looks in one!

Gift Cards

No problem! You can add another payment method at checkout to cover the remaining amount.

Email us at hello@pawmigo.co right away and we’ll be happy to help fix that.

Nope—our Gift Cards never expire!

Ask them to check their spam or junk folder for an email from Pawmigo. Still no luck? Email us at hello@pawmigo.co and we’ll help track it down!

HAVE MORE QUESTIONS?

We're all paws and ears - just drop us a message below!

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